Store policies
Payment Methods
We accept the following payment methods in our online store:
MasterCard (credit and debit cards)
Visa (credit and debit cards)
American Express
Diner's Club
JCB
Apple Pay
Customers are responsible for payment in full of the listed item price, plus any applicable local taxes and shipping charges. All costs are listed conspicuously on the product page and at the order summary page.
Return Policy
A store credit will be issued for items returned within 15 days of purchase. The cost of return shipping is the responsibility of the customer. Returns can also be made to our clinic in downtown Toronto.
Please contact us in advance to arrange in-person and delivered returns.
All returns are subject to validation and approval by Pearl on King. We reserve the right to limit or refuse a return, in our sole discretion.
Sale items and Gift Cards are considered “final sale” and cannot be returned.
Please contact the manufacturer regarding product defects.
Return By Mail Instructions:
Send an email to services@pearlonking.com including your order number and the reason for return. If your return is approved, we will provide you with instructions to return the item(s).
We will contact you by email after receiving your return to inform you if the return is accepted or rejected.
If approved, a refund will be issued to the original method of payment, less any shipping charges.
Please ensure that all items are securely packaged before mailing your return. We only accept returns of product in it’s original, unopened condition.
Terms of Service
Last revision: December 13, 2020
The following Terms and Conditions govern and apply to your use and reliance upon this website maintained by Pearl on King (the “Website”).
Your access of use of the Website indicates you have read, understand and agree to be bound by these Terms and Conditions, and any other laws, statues and/or regulations. We may change these Terms and Conditions at any time without notice, effective upon its posting to the Website. Your continued use of the Website will be considered your acceptance to the revised Terms and Conditions.
1. AGE RESTRICTION
You must be at least eighteen (18) years of age to use this Website or any of its service contained herein. Your access or use of this Website indicates your representation that you are at least 18 years of age. We assume no responsibility or liability for any misrepresentation of your age.
2. INTELLECUTAL PROPERTY
All intellectual property on the Website is owned by us or our licencors, which includes materials protected by copyright, patent or trademark laws. All trademarks, service marks and trade names are owned, registered and/or licenced by us. All content on the Website, including but not limited to, text, software, code, design, graphics, photos, sounds, music, videos, applications, interactive features and all other content is a collective work under Canadian and other copyright laws and is proprietary property of the company; all rights reserved.
3. USE OF COMPANY MATERIALS
We may provide you with certain information as a result of your use of the Website including, but not limited to, documentation, data or information developed by us and other materials that may assist in the use of the Website or Services (“Company Materials”). The Company Materials may not be used for any other purpose than the use of this Website and the services offered on the Website. Nothing in these terms of use may be interpreted as granting any rights of intellectual property licence to you.
4. ACCOUNT AND USE
If your use of the Website requires an account identifying you as a user of the Website (an “Account”).
a) You are solely responsible for your Account and the maintenance, confidentiality and security of your Account, and all passwords related to your Account, and any and all activities that occur under your Account, including all activities of persons who gain access to your Account with or without your permission;
b) You agree to immediately notify us of any unauthorized use of your Account, any service provided through your Account or any password related to your Account, or any breach of security with respect to your Account or any service provided through it, and you agree to provide assistance to us, as requested, to stop or remedy any breach of security related to your Account, and;
c) You agree to provide true, current, accurate and complete customer information as requested by us from time-to-time and you agree to promptly notify us of any changes to this information as required to keep such information held by us current, complete and accurate.
5. PAYMENT
When you make a purchase on the Website, you agree to provide a valid instrument to make a payment. Pay attention to the details of the transaction, as your total price may include taxes, fees, and shipping costs, all of which you are responsible for. When you provide a payment instrument to us, you confirm that you are permitted to use that payment instrument. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount of the payment instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.
If you pay by credit or debit card, we may obtain a preapproval from the issuer of the card for an amount as high as the full price. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.
We may cancel any transaction if we believe the transaction violates these Terms, or if we believe in doing so may prevent financial loss. In order to prevent financial loss to you or to us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.
6. SALE OF GOODS AND SERVICES
We may sell goods or services or allow third parties to sell goods or services on the Website. We undertake to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, we do not guarantee the accuracy or reliability of any product information and you acknowledge and agree that you purchase such products at your own risk.
7. SHIPPING, DELIVERY AND RETURN POLICY
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We may also request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.
For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:
Pearl on King
1 King St. West
Suite 4819
Toronto, ON M5H 1A1
If you are unhappy with anything you have purchased on our Website, you may do the following:
A store credit will be issued for returns within 15 days of purchase. Please contact us to arrange your return.
Please contact the manufacturer regarding product defects.
8. ACCEPTABLE USE
You agree not to use the Website for any unlawful purpose, or any purpose prohibited under this clause.
You agree not to use the Website in any way that could damage the Website, the services or the general business of Pearl on King.
You further agree not to use and/or access the Website:
a) To harass, abuse, or threaten others or otherwise violate any person's legal rights;
b) To violate any intellectual property rights of us or any third party;
d) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
e) To perpetrate any fraud;
f) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
g) To publish or distribute any obscene or defamatory material;
h) To publish or distribute any material that incites violence, hate or discrimination towards any group;
i) To unlawfully gather information about others.
9. PROTECTION OF PRIVACY
Through your use of the Website, you may provide us with certain information. By using the Website, you authorize us to use your information in Canada and any other country where We may operate.
When you register for an account, you provide us with a valid email address and may provide us with additional information, such as your name and/or billing information. Depending on how you use our
Website, we may also receive information from external applications you use to access our Website, or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.
We use the information gathered from you to ensure your continued good experience on our website, including through email communication. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third-party providers.
If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser Please be aware that we will still receive information about you that you have provided, such as your email address.
If you choose to terminate your account, we will store information about you for a reasonable period of time to be determined by us in accordance with applicable federal and provincial laws. After this period, all information about you will be deleted.
10. ASSUMPTION OF RISK
The Website is provided for communication purposes only. You acknowledge and agree that any information posted on our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and Pearl on King. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.
11. REVERSE ENGINEERING & SECURITY
You may not undertake any of the following actions:
a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website;
b) Violate the security of the Website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.
12. DATA LOSS
We are not responsible for the security of Content or Account. Your use of the Website is at your own risk.
13. INDEMNIFICATION
You defend an indemnify Pearl on King and any of its affiliates and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website, your breach of these Terms and Conditions, or your conduct or actions. We will select or own legal counsel and may participate in our own legal defence, if we wish to do so.
14. SERVICE INTERRUPTIONS
We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the we will have no liability for any damage or loss caused as a result of such downtime.
15. TERMINATION OF ACCOUNT
We may, in our sole discretion, suspend, restrict or terminate your Account and your use of the Website, effective at any time, without notice to you, for any reason, including because the operation or efficiency of the Website or our or any third party's equipment or network is impaired by your use of the Website, any amount is past due from you to us, we have received a third party complaint which relates to your use or misuse of the Website, or you have been or are in breach of any term or condition of these Terms and Conditions. We will have no responsibility to notify any third party, including any third-party providers of services, merchandise or information, of any suspension, restriction or termination of your access to the Website.
16. NO WARRANTIES
Your use of the Website is at your sole and exclusive risk and any services provided by us are on an “as is" basis. We disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website will meet your needs or that the Website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. Any damage that may occur to you, through your computer system, or as a result of loss of your data from your use of the Website is your sole responsibility and we are not liable for any such damage or loss.
17. PRIVACY
Internet communications are subject to interception, loss or alteration and, as consequences, you acknowledge that information or data you provide by electronic means by accessing or using this Website are not confidential or exclusive, except to the extent required by the applicable laws, and that communications by email may be intercepted, altered or lost.
For more information, please refer to our Privacy Policy, available on the Website.
18. LIMITATION ON LIABILITY
We are not liable for any damages that may occur to you as a result of your use of the Website, to the fullest extent permitted by law. The maximum liability of Pearl on King arising from your use of the
Website is limited to the greater of one hundred ($100) Canadian Dollars or the amount you paid to Pearl on King in the last six (6) months. This applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.